Freshdesk is a renowned customer support system, but it may not work for all businesses. There’s Freshdesk alternative software that has very Competitive Pricing, Additional Integrations, Sophisticated Automation, and a lot more. Each of these have one thing in common, they all provide exceptional support.
Here are the 10 best alternatives to Freshdesk to boost your overall customer service experience.
1. Crisp
Crisp is an all-in-one customer messaging platform that combines live chat, chatbot automation, a shared inbox, and a knowledge base. As Crisp, a perfect Freshdesk alternative, provides startups and SMBs with an affordable yet powerful customer support solution. It prioritizes real-time engagement, allowing teams to interact seamlessly across multiple channels. With AI-powered chatbots, co-browsing, and extensive integrations, Crisp helps businesses streamline support while delivering personalized assistance.
Key Features:
- Multi-channel messaging
- Shared inbox for better team collaboration
- AI-powered chatbot
- Knowledge base management
- Customizable chat widgets
- Co-browsing functionality for real-time problem-solving
- Mobile app for on-the-go support
Crisp ratings
- G2: 4.5/5
- Capterra: 4.5/5
Why Choose Crisp?
Crisp is specifically designed for companies looking for an inexpensive and easy-to-use live chat solution that scales appropriately. With Crisp, you can tailor dialogues with clients, use CRM systems, and automate repetitive tasks through chatbot systems.
2. Gmelius
Gmelius is a powerful email collaboration and client support software that allows you to convert your Gmail inbox into a fully-functioning helpdesk. Because of its integration with Google Workspace, teams can manage customer relations without leaving their email app. This software enables companies to improve workflows, automate repetitive work, and enhance communication and collaboration between employees. It’s a great platform for businesses that rely on Gmail for customer support. Customer support departments can take advatage of features like shared inboxes, email tracking, and workflow automation to remain productive and organized simultaneously.
Alternatively, Crisp, an ideal Gmelius alternative, offers a shared inbox and live chat while supporting automation for enhanced customer and team interactions.
Key Features:
- Shared inbox and email delegation
- Email automation and templates
- Seamless integration with Slack and Trello
- Email tracking and scheduling
- Workflow automation for customer inquiries
- Ticketing system within Gmail
- Real-time synchronization across team members
Gmelius ratings
- G2: 4.4/5
- Capterra: 4.7/5
Why Choose Gmelius?
Gmelius is ideal for teams that prefer handling customer support directly from their Gmail accounts without switching to an entirely new system. It simplifies workflow automation and enhances collaboration between support agents.
3. Zendesk
Zendesk is one of the most well-known and widely adopted customer support platforms, trusted by businesses of all sizes—from startups to large enterprises. Zendesk offers an omnichannel solution to assist customers across all channels including voice, messenger, email, social media, forums, FAQ, and even text. AI chatbots, extensive automation, and AI-driven integrations enhance support team efficiency and improve the customer experience. Operating from a single place is intuitive through the help of supportive reporting tools. Advanced analytics reporting lets businesses track and enhance their service delivery systems for quicker response times. Zendesk customer support software makes it easy to run small teams or global customer service operations with customizable features with great business flexibility.
Key Features:
- Omnichannel support (email, chat, phone, social media)
- AI-powered automation and chatbots
- Extensive reporting and analytics
- Customizable help center and community forums
- Ticket routing and automation
- 1000+ integrations with third-party tools
- Advanced customer segmentation
Zendesk ratings
- G2: 4.3/5
- Capterra: 4.4/5
Why Choose Zendesk?
Zendesk is an ideal option for large companies and rapidly expanding businesses that require a robust multitasking support system. It comes with sophisticated automation, analytics, and convenient integration with key business applications.
4. Intercom
Intercom integrates customer support, sales, and marketing automation in a powerful communication platform suited for businesses that value engagement. With its conversational support approach, Intercom enables real-time communications making the support more clever, efficient, and proactive. Intercom makes customer interactions smooth and meaningful with its AI Chatbots, Messaging Automation, and Customer Data Platform. All of these make Intercom the go-to brand for businesses wanting to increase user experience, simplify their support systems, and improve customer satisfaction.
Key Features:
- AI-driven chatbots for instant responses
- Proactive messaging and in-app notifications
- Integration with CRM and marketing tools
- Customer data platform for personalized interactions
- Self-service options and knowledge base
- Automated lead qualification
- Email and push notifications for customer follow-ups
Intercom ratings
- G2: 4.5/5
- Capterra: 4.5/5
Why Choose Intercom?
Intercom is a great tool for businesses that want to integrate customer support and sales functions. Its proactive messaging and AI chatbots enable faster responses and higher customer satisfaction.
5. HappyFox
HappyFox is an easy to use help desk system which makes customer support easy for all kinds of businesses. HappyFox’s interface is friendly and has powerful automation features which help boost efficiency HappyFox’s AI-driven automated ticketing system makes the platform highly versatile while being simple. HappyFox makes interactions smooth and responsive whether it is managing customer queries, automating processes, or allowing customers to serve themselves. The analytics provided alongside SLA management makes it easier for the business to understand their performance in regard to customer satisfaction.
Key Features:
- Ticketing system with workflow automation
- AI-powered chatbot support
- Multilingual support and self-service portals
- Knowledge base and community forums
- SLA management for tracking response times
- Custom reports and analytics
- Mobile accessibility for remote support
HappyFox ratings
- G2: 4.5/5
- Capterra: 4.6/5
Why Choose HappyFox?
HappyFox is ideal for companies seeking a simple yet effective ticketing solution that incorporates AI. It boosts the customer response rate and customer experience through automated workflows.
6. Help Scout
Help Scout is aimed at businesses that want to provide assistance in a better way through an effective managerial infrastructure that embraces clear communication without compromising on value and effectiveness. With its friendly interface and focus on emails, Help Scout allows support teams to take care of clients’ needs without losing the human aspect. Rather than functioning off a conventional system of ticketing, Help Scout uses a shared inbox approach which helps teams collaborate easily and resolve issues quickly. With its blend of automation, live chat, and knowledge base features, Help Scout is an essential tool for small and mid-sized businesses seeking an affordable solution to their customer support needs effectivenes
Key Features:
- Shared inbox with email-based ticketing
- Live chat and proactive customer engagement
- Knowledge base with SEO-friendly articles
- Customer satisfaction ratings and reporting
- Collaboration tools for support teams
- Customizable workflows for automated responses
- Integration with over 50 third-party tools
Help Scout ratings
- G2: 4.4/5
- Capterra: 4.6/5
Why Choose Help Scout?
Help Scout is ideal for companies that need an email-first customer support system with a clean interface, automation, and collaboration features. It’s a budget-friendly option for small to mid-sized teams.
7. LiveAgent
LiveAgent is a strong as well as helpful helpdesk software created to offer omnichannel support for companies. LiveAgent makes sure that any customer communication via email, live chat, phone call or social media is managed and nothing is overlooked. Its user-friendly design, automation, and Help Desk tools optimize and improve support efforts, decrease response time, and improve productivity. LiveAgent is great for businesses needing a complete customer service solution because of its integrated VoIP capable call center, multi-brand AI chatbot, and streamlined business management system. With LiveAgent, businesses can enhance customer interactions, monitor key performance indicators, and offer customer support services on all relevant services.
Key Features:
- Built-in call center with VoIP support
- Advanced automation rules
- Social media integration (Facebook, Twitter, Instagram)
- Real-time live chat with customizable widgets
- Multi-brand support capabilities
- AI-powered chatbot and ticket automation
- Detailed reporting and performance tracking
LiveAgent ratings
- G2: 4.5/5
- Capterra: 4.7/5
Why Choose LiveAgent?
LiveAgent is great for businesses looking for an all-in-one omnichannel support solution that includes a built-in call center and AI-powered automation.
8. Kustomer
Kustomer is a new cloud-based customer services software that helps companies provide exceptional self-service support to their customers. Rather than bombarding senior support agents Kustomer provides a timeline view of interactions from various channels that assists teams in providing context-specific support. Kustomer enables businesses to automate and CrM which helps manage workflows and resolve customer issues much more smoothly. Kustomer provides teams the ability to service customers more quickly and improve satisfaction through AI chatbots, voice, and omnichannel.
Key Features:
- AI-driven chatbots and automation
- Unified customer timeline for a 360-degree view
- Seamless CRM integration
- Omnichannel communication
- Automated workflows and escalations
- Predictive customer insights
- Voice, chat, and email support
Kustomer ratings
- G2: 4.4/5
- Capterra: 4.6/5
Why Choose Kustomer?
Kustomer is perfect for businesses that need a unified view of customer interactions across multiple channels. Its AI-driven automation helps streamline complex support tasks.
9. Zoho Desk
Zoho Desk is an economical yet sophisticated helpdesk solution that enhances customer support with the help of AI-based automation and unmatched integrations. Would you like to check on helpdesk solution that will enhance customer support productivity with AI-based automation and integrations? Well, Zoho Desk is indeed the answer. It is part of a larger ecosystem where interacting with Zoho CRM and third-party applications is highly effective, enabling a consolidated customer service experience. ZOHO DESK’s easy to use multi-channel ticketing allows efficient communication with the business through email, chat, phone and social media, ensuring smooth and effortless management of inquiries. AI-driven automation, custom workflows alongside powerful reporting features set Zoho Desk apart aiding support teams to enhance operations, response times and the overall customer experience. Rather it be a growing tight-knit organization, or an already established large scale enterprise, there is always an affordable answer to the support requirements with Zoho Desk.
Key Features:
- AI assistant (Zia) for ticket automation
- Multi-channel ticketing system
- Integration with Zoho CRM and third-party apps
- Customizable workflows and reporting
- SLA management for enhanced efficiency
- Customer feedback and sentiment analysis
- Self-service portals for customer independence
Zoho Desk ratings
- G2: 4.4/5
- Capterra: 4.5/5
Why Choose Zoho Desk?
Zoho Desk is ideal for businesses already using Zoho products and looking for an affordable, AI-powered customer support platform.
10. HubSpot Service Hub
HubSpot Service Hub is a potent and intuitive customer support software that easily integrates support, marketing, and sales. Like other features in the HubSpot ecosystem, it provides deep CRM integration, enabling customer interactions tracking and delivering personalized support at every stage of their journey. With HubSpot Service Hub’s self-service capabilities, easy-to-use ticketing system, AI automation, and self-service options, businesses can improve their customer service operations and foster strong customer relations. Whether you are a small or large enterprise, it is easy to resolve issues and empower customer satisfaction with its effective automation, feedback gathering, and performance analysis tools.
Key Features:
- Ticketing system with automation
- Live chat and conversational bots
- Knowledge base and self-service portals
- Integration with HubSpot CRM for a unified experience
- Customer feedback collection and reporting
- Team collaboration and performance tracking
- Automated responses and workflow automation
HubSpot Service Hub ratings
- G2: 4.4/5
- Capterra: 4.4/5
Why Choose HubSpot Service Hub?
HubSpot Service Hub is perfect for businesses looking to integrate customer support with their overall marketing and sales strategy. It offers automation, CRM integration, and excellent analytics.
Conclusion
Choosing the right customer support platform depends on your business needs, budget, and integration requirements. Whether you’re looking for an AI-driven solution like Kustomer, a Gmail-centric tool like Gmelius, or a full-fledged omnichannel platform like Zendesk, there are plenty of Freshdesk alternatives to explore. Evaluate your options and pick the one that aligns best with your support goals.