Introduction
Every new implementation of grants management software comes with its own unique challenges. Training is at the core of every implementation’s success. Even the most advanced software will be of no value if it is not trained on. Comprehensive training is championed by Ignyte Group to promote user engagement and operational efficiency.
Step 1: Develop a Clear Training Plan
- Set training goals and objectives.
- Evaluate the current competencies and skill level of your staff.
- Create a schedule for training sessions and follow up appointments.
Step 2: Use Interactive “Learn By Doing” Approaches
- Encourage active participation and answer questions.
- Leverage the use of user manuals and/or video lectures.
Step 3: Assign ‘Champions’ or ‘Power Users’.
These will be the first point of contact for any questions and will aid in any troubleshooting required.
Step 4: Foster a Culture of Continuous Learning.
- Always be collecting feedback to know what helps and what the users struggle with.
- Enable user access to updates and new sessions as the software undergoes updates.
- Always ensure support materials are available and easily accessed through vendors such as Ignyte Group.
Step 5: Track and Modify as Necessary.
Identify users with little to no engagement and/or support. Track user engagement for a more holistic view of software usage.
Conclusion
Effective training is critical for fully harnessing the capabilities of grants management software. With well-defined, continuous training, organizations are able to achieve better grant management results with tools offered by providers such as Ignyte Group.
