2025 is the age of information. All kinds of businesses have made it a priority to create a knowledge base that can help them devise new strategies, train personnel, and provide information to their clients.
To handle such vast amounts of data, it is necessary to use a knowledge management solution. Today, the spotlight is on HelpJuice – a SaaS Knowledge management software that helps companies create, design, and maintain their knowledge base.
In this review, we will check out its features, benefits, shortcomings, and what users have to say about it. We will also explore user sentiment across various review sites and forums. Let’s get into it.
What Sets HelpJuice Apart
So, first of all, let’s check out what sets HelpJuice apart from other Knowledge management software.
- Intuitive Authoring & Design
Typical Knowledge Management software is as difficult to use as the very knowledge they are supposed to manage. That’s not the case with HelpJuice. One of its core features is that its knowledge editor has a clean interface.
You can choose from a few different document creation interfaces. For example, you can use an interface that is easy to use and navigate abd provides an experience very similar to Google Docs.
You can also choose a proper Markdown editor that has all the HTML tags that you can use to format your content.
Which is a good thing because it means you don’t have to use an external solution to create the documents for your knowledge base. All you need to do is use HelpJuice’s own provided document creator.
Another powerful feature of HelpJuice is that it provides you with considerable control over the design through CSS and HTML edits. This is useful for when you want your documents’ design to match your website and brand aesthetic.
- Powerful Search & AI Assistance
One of the important aspects of knowledge management is being able to search and sort your documents. So, user guides go in a different place, troubleshooting docs go in a separate one, and so on and so forth.
HelpJuice is pretty useful in that regard because it supports a Googlesque search style. Users can search through the knowledge base using keywords, file names, topics, and even images.
This style of search is useful for both content creators who use the platform to manage their knowledge base and their customers.
You also get some assistance features to help improve your content. These include:
- Auto Translation. Very useful for content localization. It automatically translates currencies to the user’s local one. AI is used to translate phrases that are usually awkward in the target language.
- Keyword Suggestions. Great for targeting user queries and enabling better search.
- An AI content assistant that suggests better ways to write to improve readability and tone.
- Subtitle Suggestions. Very helpful for video content.
The good thing about the AI assistant is that it can be tailored to your needs by providing custom instructions beforehand.
- Real‑Time Collaboration & Revision History
Any good knowledge management tool needs to have version control and should allow real-time collaboration. HelpJuice is no slouch in this regard. It provides both of these features.
For collaboration, your options include:
- Writing in a document together, just like how you can in a shared Google document.
- Leaving comments and suggestions for other members to see.
All of this happens live, and there is no waiting period or delay before the changes made by one member are visible to the other collaborators.
As for version control, it is quite similar to how it works in Google Docs as well. All collaborators can see who made any changes to the documents at what date and time. Users can also roll back the document to different versions without losing the current one.
It is also possible to create a new copy for different versions so that you can do A/B testing or update one version without overwriting another.
- In‑Depth Analytics
One of the core components of any knowledge management system is the ability to create reports and do an analysis of collected data. HelpJuice provides some good features in this regard.
For reporting, you get information such as the following.
- Knowledge base search patterns. This includes keywords and queries that are being used for searches.
- The traffic received by each article.
- Which articles show up for which queries?
- Do the articles help the users or not?
All of this is reported.
On the analytics end, the software helps you understand:
- Which queries are going unanswered (i.e., you haven’t addressed them in an article)?
- Identifying knowledge gaps.
- Visibility and deliverability of your articles to the end user. As in how they receive the articles, via downloadable PDFs or online previews on the webpage.
That’s what you get with HelpJuice.
- Considerable Integrations
Knowledge management software is not defined just by its ability to manage the knowledge that was generated internally. It is also a requirement for it to integrate and manage knowledge from external sources.
HelpJuice provides that functionality with integrations. You can integrate multiple services like Salesforce, Slack, Zapier, and even Microsoft Teams to provide knowledge management services from one interface.
For example, HelpJuice will provide relevant articles in response to tickets asking for information from Freshdesk. The opposite is also true; submissions and contact forms can be created in HelpJuice, which are then used to create tickets in other services.
The integration choices are not complete by any means. Plenty of services have no integration with HelpJuice. However, HelpJuice maintains a list of the most requested integrations, which are then prioritized for adding later on. So, if you are thinking of using HelpJuice but can’t find an integration for the other services you use, check out their requests page to see if it’s about to be added or not.
- Excellent Customer Support
HelpJuice is widely renowned for its excellent customer support. One of the biggest reasons for that is its personalized onboarding and free customization assistance.
When you sign up, HelpJuice assigns a real human onboarding expert to your account. This person:
- Understands your organization’s goals
- Helps structure your knowledge base (e.g., internal vs external, departmental content)
- Advises on best practices (like article formatting, tagging, etc.)
- Walks you through features like analytics, user roles, and permissions
That is a stellar service that more industries need to use. And it doesn’t end here.
When you first onboard, HelpJuice will:
- Customize the layout/design of your knowledge base to match your brand (logo, colors, domain)
- Help migrate existing content (even from PDFs, Google Docs, Zendesk, etc.)
- Set up search structure and categories based on your needs
This is hands-on work done by their team, not just documentation or videos. And they don’t stop there. Even after you have successfully onboarded and are well on your way to becoming a veteran user, a representative will periodically drop in to check on you and offer suggestions to improve your experience.
Plenty of user reviews corroborate that this is all true. We have curated some of these for you.
Here’s another one:
Those are just some of the reviews from over a hundred.
- Pricing
The pricing of HelpJuice is very simple. There are three tiers:
- 16 Users
- 60 Users
- Unlimited Users
For 16 Users, the price is $200 per month.
For 60 users, it is $289 per month.
For unlimited users, it’s $659 per month.
All tiers come with all of the provided features. That includes the AI services as well. From the pricing structure, it is evident that HelpJuice is best for small to mid-scale companies because that seems to be the best value for money. However, at the enterprise level, $659 is not an insane amount, so even that is actually considerably good.
There is also a free trial which can help you make up your mind by experiencing the product for yourself.
Pros & Cons at a Glance
Given what we have seen about HelpJuice, here is a short yet comprehensive list of its Pros and Cons.
| Pros | Cons |
| Intuitive UI and editing tools | Reporting integration/export limitations |
| Deep design customization | Limited integration breadth compared to some rivals (subject to change) |
| Powerful AI-enhanced search | The admin dashboard could use more flexibility |
| Exceptional analytics & customization | N/A |
| Stellar customer support | N/A |
As you can see, all the cons listed here are things that can change, and HelpJuice has shown that they are willing to make these changes. So, you if you are just doing research on knowledge management software, it is advisable to check out if any features you wanted are about to be released.
Success Stories & Data
HelpJuice has been around for a while now, and just that alone is a testament to its success. It was able to maintain a great customer service experience throughout its lifetime, which is a mark of success.
However, you don’t need to just take our word for it. Here are some powerful stats that showcase how HelpJuice was able to help its clients.
- Auger is a British company that deals with ISO certifications. As such, their agents are always out on the field, inspecting various companies to ensure they meet the requirements to get an ISO certification.
Auger’s major problems were that it had no central repository to pull knowledge from. This made both their clients and their agents have to do a lot of “out-of-hours” calls.
With HelpJuice, they were able to reduce such calls by 80%. Additionally, Auger was also able to reduce the onboarding time of new agents by 25%. You can read all about it here.
- Saleo, a software company, was able to use HelpJuice to replace Zendesk and improve its internal training. They had to replace Zendesk because it was becoming too costly as they scaled their operations.
With HelpJuice, Saleo not only cut down on costs but also improved its knowledge base such that there was a 50% drop in questions “around typical product features.”
Saleo was also able to improve its internal self-training by reducing the time it took to gain product knowledge. They were able to reduce it once again by 50%. You can read more about this here.
- Otelier, a US company, had an issue with its current knowledge base. They were missing a centralized base that could be accessed by different users and cater to their unique needs.
HelpJuice provided them with that capability. Otelier opted for HelpJuice primarily because of its easy-to-use UI. After deployment, Otelier reported that they had much higher engagement metrics than earlier, especially from the client side.
They reported a 200% increase in visits and a 75% increase in page retention. You can read more about it here.
Community & Forum Feedback
Those success stories were all from HelpJuice itself, so it is understandable that one might be skeptical of them. That’s why here are some community sentiments from forums and review sites that show HelpJuice is indeed a great knowledge management solution in 2025.
- Reddit From r/SysAdmin
This is a subreddit where people who have SysAdmin roles in their jobs come to ask questions and share their experiences. We have a special post for you titled “Knowledge Base Problems” where the OP is asking for a competent service to handle their company’s knowledge base. Their major issue was maintaining their knowledge base and handling its updates in a user-friendly way.
One of the answers goes in-depth and recommends HelpJuice to solve those problems because it has Version Control features that aid with that. The answer goes further to say that HelpJuice has a “super user-friendly” design.
- Reddit From r/technicalwriting
In the post, the OP was looking for a tool or solution that could help them create a user-facing knowledge base. They had used Zendesk and Freshdesk but were dissatisfied with them.
Multiple users recommended HelpJuice. Some of them were simple and to the point, only stating that HelpJuice is perfect for that and the most secure one. Others were more in-depth.
The point is that it’s not just HelpJuice that is claiming it is good, its customers are too.
- SelectHub Reviews
The SelectHub page for HelpJuice also sheds some light on user sentiment surrounding the KM software.
Customers have praised various features of the tool, such as its powerful search, easy-to-use interface, great customization, and, of course, the top-of-the-line customer support.
Final Thoughts: Is HelpJuice Right for You?
So, let’s answer the big question. Is HelpJuice right for you? Well, the simple answer is yes, the more detailed answer requires you to answer these questions.
Does your organization value:
- Speed and ease of content authoring?
- Powerful search and AI assistance?
- Brand‑matching flexibility?
- Detailed usage analytics?
- Top-tier human support?
If your answer was yes to even one of those, then HelpJuice is one of the best solutions for you. It’s especially strong for small-to-mid-sized teams scaling their internal or external knowledge hubs.
The only reason you might not want to use HelpJuice is if you plan on using extensive third-party integrations.
In 2025, HelpJuice is a top-tier knowledge management system. It is well-designed, modern, endorsed by its community, and provides a lot of powerful features.
For those seeking a robust, scalable knowledge base with real impact, HelpJuice stands out as the Top Knowledge management solution.