No matter how hard you try, preventing downtime is almost impossible. But what you can prevent are the damages these downtimes may cause to your company. With an ongoing root cause analysis, you can manage to lower the risks of lost revenue and productivity.
One of the ways to do that is by using a private status page within your company. That way, everyone can act immediately and prevent downtime issues. Another benefit is that the status page data helps you analyze the reasons behind the downtime, letting you learn more about the causes and prevention strategies.
Recently, many RCAs are based on AI. The machine learning potential helps with analyzing large amounts of data. But let’s explain this topic better.
What is an AI-powered RCA?
The AI-powered RCA is based on artificial intelligence. It can be used for data analysis for complex systems, as well as infrastructure monitoring tools. This data can be used to identify patterns and relationships that may not be visible to the human eye.
When you’re able to analyze downtime in real-time, you can easily spot the abnormalities and correct the performance.
As a result, you get:
- Speed and accuracy, as AI RCAs analyze huge amounts of data and work more effectively compared to traditional methods
- Real-time monitoring, which is great for spotting irregularities on time and preventing bigger problems
- Predictive analysis, because you can spot patterns and use the knowledge to detect downtime triggers
- Proactiveness in identifying problems before they cause huge damage to your systems and infrastructure
- Scalability, because you learn from the data analysis and improve the service you offer
- Generating a private status page in case of downtime to keep everyone informed about the situation
Why is Downtime Prevention Important?
Downtimes come unannounced, and no one loves unwelcome guests. Still, when you provide a SaaS product or handle too complex IT systems, downtimes, bugs, and issues are more than expected.
No IT system works perfectly all the time, as there can always be some vulnerability to address. It may include software bugs, network issues, and even hardware failures. The root causes analysis helps you understand what’s behind the downtime.
Sometimes, it may be too time-consuming, which is bad for IT providers. So, AI-powered RCAs are great for analyzing historical data and suggesting approaches you can use to resolve the issue.
Remember, these days, being a second late means you’re missing out on opportunities for growth or even losing the existing partners and clients, too. Embracing AI is something that may help you deal with these problems professionally and address the root causes behind the downtime in a great manner.
How to Use AI RCA to Improve Incident Response?
AI RCA is not only limited to downtime causes. It can be used to identify and analyze the causes behind incidents and respond to them immediately. As a result, you can detect what incidents cause downtime, how those disruptions are related, and how to prevent such events in the future.
Additionally, AI-powered RCA can enhance IT service management, identify areas for improvement, or even spot downtime trends and suggest actions to stop them on time.
The Need for Human Expertise Still Exists
AI RCA can process large amounts of data, but only if it’s trained to do that. That’s why human expertise is still needed, especially when there are changes in data trends. Businesses need to have human experts in place to review the results of AI-powered RCA and to ensure that the root cause of downtime events is correctly identified.
That also means AI-powered RCA is prone to changes and improvements. The more we use it, the better it becomes. As a result, the root analysis won’t be biased and based only on previous data.
Final Words
AI is a huge trend in many industries, so the root cause analysis is not an exception. Still, people need to learn how to leverage AI in such specific situations. As we train AI to work for us, we must be very careful with the data we feed it. That’s the only way these solutions provide concise and unbiased suggestions.
Still, it seems like AI has become a great part of almost every tech aspect these days. And that’s probably a good thing since we can largely automate the downtime resolving process and scale our business.